Last updated - 28th June 2019
Red Box Tickets and Events Limited (incorporated in, or existing and established under the laws of the United Kingdom whose registered office is at 54 Park View, Stevenage, and registration number 09459598)
Who are we?
REDBOX an award-winning provider of Event Ticketing, Event Websites and Event Staffing.
What do we do?
REDBOX collects and stores data about you on behalf of an event organiser when you register for an event so that you can enter and engage with any of the systems that are provided by REDBOX in order to enhance your visit to the event. This policy lets you know why and how we store your data and what happens to it during your visit to an event.
What data do we collect?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure. REDBOX will collect one or more of the following types of data about you:
Name, Address, Email Address, Phone numbers
Questions in addition to your name and contact information that you might be asked when you completed an online form
Details of orders placed, billing and delivery address details.
Payment checking information
Checks made when processing card payments, for example, fraud and card misuse checks.
IP address(es) and browsing activity from our services.
Details of communications sent to, and received by an individual.
We will collect data on the capacity that you attended the event, for example as a visitor or as an exhibitor.
Why do we collect this data?
REDBOX will use the data we collect for a number of different reasons. the specific reason which we process your data will vary from event to event but will contain one or more of the following:
How do we use this data?
REDBOX will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. REDBOX is required to retain information in accordance with the law, such as information needed for tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
Will you receive communications from us?
You will receive communication from us, on behalf of the event organisers when once you have completed the registration process, with your confirmation and booking references, you may also receive follow up reminder for the event and event specific updates. You may also be contacted by the event organiser about other similar events or occurrence of the same event. If you are attending the event in an exhibitor capacity, you may receive emails directly from REDBOX in relation to lead capture devices for hire during the event. REDBOX may also communicate directly with event organisers about its products or services.
Is your data shared with anyone?
REDBOX will not pass on your personal data to third parties without first gaining your consent. Consent to pass on your data may be given by allowing your pass to be scanned by an exhibitor at one of our events. In this case, the exhibitor which scanned your badge will have your name, address, contact data and some or all of you question responses which you provided during the registration process disclosed to them. In some cases where we are legally obliged, we may need to share your data with law enforcement services.
Our Legal basis for processing
REDBOX acts as a contractor for our clients to collect and process data for individuals who have registered their intent on attending the event or have a legitimate interest in attending the event. In some cases, you may have made a financial transaction with us meaning that there are legal obligations for us to process and hold your data. Our legal basis for processing will be one or more of the following:
You have entered into a contract with REDBOX or the Client for which REDBOX is processing data on behalf of.
The client or REDBOX believe that there is a legitimate interest for your data to be processed
You have Consented, (opted in) to a receive communications or service provided by REDBOX or their client.
How long will your data be stored for?
REDBOX will process personal data for the duration of the contract with the client for which we are processing the data on behalf of. REDBOX will destroy or anonymise the data 12 months after the termination of the contract for which we are processing the data for.
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
Can I find out the personal data that the organisation holds about me?
REDBOX at your request can confirm what information we hold about you and how it is processed. If REDBOX does hold personal data about you, you can request the following information:
What forms of ID will I need to provide in order to access this?
In order to safeguard your data, requests to access this information must be accompanied with identification, you will need to provide 2 forms of identification from the following list:
Contact Information and Complaints
In the event that you wish to make a complaint about how your personal data is being processed by REDBOX, or subcontractors used by REDBOX, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and REDBOX’s data protection representatives with the details below.
54 Park View,
Tel: 0344 776 7777
Information Commissioner's Office
Tel: 0303 123 1113